Cineworld get your act together!!!

I had a bad experience recently with Cineworld which isn't the first time but went to a new level of low for me.

The new breed of projectionist's in Cineworld in Cardiff can't even click the mouse as the whole audience and me were waiting for a Cowboy's & Aliens (17:50 showing). I was waiting just for anything to come onto the screen for 15 minutes (not even the ads came on btw).

So I left the theatre and told someone and got the “Don't worry it will start soon" by the ticket bloke and another 10 mins went and still nothing. The ad's should have started 25 mins ago at this point now but then a couple of others complain and then finally after 35 mins I think we have light.
But they have the cheek to put the ads on which means the film will be finishing later and I'm going to have more of my time wasted. Never mind the next audience being messed around when the next film starts which did happen because as I left the theatre, there was a massive line of people waiting for our film to finish.

Thank God I enjoyed the film but this isn't the first time that Cineworld have seriously dropped the ball and it's getting worse if anything.

And they wonder why people download screeners instead...

It's been getting silly now for a while mind but it's mainly with sound they have problems in Cardiff, it has happend before but it never happend when cinema's were really cinemas.
The screen I was in was a digital one as well and not only that but they are making the staff do 3-4 jobs at the same time in some parts and times clearly from what I have seen and have very little training. When I went to get my tickets there was no one serving on the downstairs tills just signs everywhere "Go to floors 1-3 to get your tickets" and they have this poor fella serving food & drinks and doing tickets for all the films starting on the first floor. I went to the third floor as I know people in general are like sheep and it was dead on the third floor with one person cleaning up and two talking where they check the tickets. There is clearly zero comunications even though all of them have walkie talkies and act like the SAS over a toilet that needs cleaning when there are other serious things they should be doing.

Just madness and it's getting more frequeant now.

and just before I end this rant "Cineworld get your act together!!!"